Address: 5 Woodfield Rd Woodfield Mall Store K120B Schaumburg, IL 60173 USA
Phone: (847) 240-2001

FREQUENTLY ASKED QUESTIONS

Groupons/Promotions/Coupons/Free Passes are redeemable for select events. All reservations MUST be made in advance.

No, you can either use your mobile device to generate your ticket or go to the box office and show them your ID and they can print your ticket.

Yes

Yes, but most shows sell out so buy your tickets online or over the phone.

847-240-2001

Less valuable (sweaters, umbrellas, etc) will be kept in the box office. Valuables (wallets, phones, etc) will be kept in the office locked in the safe.

No.

All events are 18 and up unless otherwise specified.

Dress Code: Guests are asked to wear casual evening attire.  Attire shall be deemed appropriate at the sole discretion of management.  For security reasons, management reserves the right to search personal items and may request that personal belongings not be permitted into the venue.

The box office can always re-generate your ticket. You would just need to show them your ID.

Yes, we accommodate private parties. Contact stefani@improv.com for additional information and requirements.

No, this is a general admission venue and seating is first come first served. There are preferred seating options via group packages. You also get preferred seating with dinner reservations.

There are no refunds, transfers or exchanges, unless an event is cancelled by the artist or venue.

Sometimes there are VIP tiers which reserves seating for select shows.

The service fee is passed down from the ticketing service and includes other applicable taxes and fees.

The two item minimum is a purchase requirement per person in the showroom.  Any two item combination of food or beverage satisfies the minimum.

For booking a comedian, please contact: stefani@improv.com.

For booking information, please e-mail: chicagogroups@improv.com.

We are always looking for new and experienced talented people to join our team. We encourage you to stop by the box office to submit a resume and fill out an application.  You can also email your resume/cover letter to: chicagogroups@improv.com.

We encourage positive reviews to be submitted on Yelp and Social Media for your friends to see.

We do our best to offer of variety of options on our regular menu that accommodate various diets and food allergies.  If you have any dietary restrictions, please let your server know; we will do our best to accommodate all requests.

Your table and server during your dinner reservation remains the same throughout the entire show.

The items you purchase during your dinner count towards the two-item minimum per person requirement.  The two-item minimum can be food, beverages, or a combination of both.

For our early shows we typically offer the option to make a dinner reservation inside the showroom.  There is no additional cost, seating is first come and first serve.  

Arrangements can be made via the Sales Manager with a GROUP PACKAGE or VIP PACKAGE to have PREFERRED or RESERVED seating.

Contact: chicagogroups@improv.com

The majority of seating is done on a first come, first sat basis.  We do however offer PREFERRED or RESERVED seating if doing a GROUP PACKAGE or VIP PACKAGE. We typically seat the room from the front to the back. The majority of the tables in the showroom seat 4-12 per table.  We do have a limited number of booths and we typically seat 5-6 people.  We are capable of accommodating large parties through our Sales Manager, just inquire through our website in advance. We do ask that you arrive early in order to guarantee optimal seating arrangements.

Yes, we are a full service restaurant. Check out our pages for more information.

We do have a Group Party Reservation Service for parties of 15 guests or more. Contact our stefani@improv.com for additional information and requirements.

Taking photographs, filming, videotaping or other recording during the show without the consent of the club and the artist is strictly prohibited.  We do occasionally offer the opportunity for “Meet and Greets” with the performers after the show. Patrons participating in this are welcome to take pictures during that time.

We are handicap accessible. If these accommodations are needed we ask that you please notify the Box Office in advance so we can arrange for proper seating as well. Please call 847-240-2001.

Yes. We accept all major credit cards through our box office and in our showroom, including Visa, Mastercard, Discover and American Express.

Unfortunately we do not mail tickets, however you are welcome to pick up your tickets by showing photo identification at our Box Office any time prior to your show. Our box office can also e-mail you your purchased tickets to print off at your convenience. (Be advised most promotional tickets must be picked up at the box office window with the promotional materials in exchange for admission tickets therefore cannot be emailed).  You can always add your mobile tickets to your cell phone / passport and present it at the door!

There are TONS of ways!  Subscribe to our newsletter via our website (http://chicago.improv.com) and follow us across all our social media pages: Facebook, Twitter (@chicagoimprov), and Instagram.

We schedule showcases for new talent. Interested comedians can submit material to luke@improv.com.

Yes, we will be offering gift cards.  Please call the box office for additional information. 847-240-2001.

Absolutely! We offer group packages for parties of 15 or more & Club buy-outs for up to 400. We offer private party space and showroom packages. For more information, email stefani@improv.com.

Don’t worry, just show your photo identification at our box office and we can print your tickets for you again, free of charge.   You can also present your mobile e-ticket on your cell phone at the door.

Our shows typically consist of a host, a feature performer, and a headliner. The show runs approximately ninety minutes; but are not held to a time limit, so come to the club ready to laugh and have a good time!

There is ample parking right in front of our door. There is also Valet services available to the right of us through the mall. Valet is $8.

5 Woodfield Mall, we are on the south side of the mall in between Sears & Lord & Taylor. Our door is on the outside of the mall.

Show times vary. Please see our online calendar <chicago.improv.com>  for dates and show times. Venue doors open 2 hours before showtime. Dinner seating begins 90 minutes before showtime.

We highly recommend purchasing tickets in advance because we cannot guarantee tickets will still be available for purchase at the door. We do not hold seats or tickets.  Once the tickets are sold out the only option for a sold out show is a wait list which is done at our Box Office on a first come, first serve basis and there are still no guarantees of seating.  We are an Open Seating Showroom (1st come 1st serve General Admission seating)  You have the option to reserve seating and get front of the line access by using our Group and/or VIP Services.

Contact: chicagogroups@improv.com

You must be 18 years of age (unless otherwise specified) to enter and 21 years of age to purchase and consume alcohol. You will need to show photo identification to enter our club. Valid forms of ID are as follows:

·       State issued Driver’s License

·       State issued ID

·       Official Passport

·       Military ID

You can purchase tickets online via our website, in-person at our box office, or over the phone. Service Fees apply

Box Office # 847-240-2001

Ticket prices vary for each comedian performing. Please see our calendar for comedian performance dates, show times and prices.

10am – 5pm (or 30 minutes after the last show time) 2PM on Sunday